Policy and General Info

General Info

- All products are made with non-toxic cruelty free ingredients. 

- All products go through rigorous testing before being added to our product line. 

- Keep wicks trimmed to 1/4 inch. 

- Do not burn a candle for less than 2 hours the first burn to prevent tunneling. 

- It is not recommended to burn a candle more than 4 hours at a time.

- Candles burn for about 36 hours but burn time may vary depending on fragrance and wick upkeep.

- Please keep out of reach of children and pets during use. 

- Please keep away from flammables, windows and curtains. 


All orders ship within 3 days of being placed  unless an item you ordered is out of stock. Please allow 2 additional business days for out of stock items. Tracking information is sent with every order. Simply Sweet Candle Co is not liable for packages once taken to the carrier. If something happens to a package, they do have insurance coverage. In that event, a claim would need to be filed with the carrier. 


Exchanges are available within 7 days of your purchase date. The item must be in its original condition without any alterations or modifications. Once an item has been used, it does not qualify for an exchange. No refunds. If something is wrong with the product or it arrives damaged, please email us at simplysweetcandleco@gmail.com so that we can make it right.